Privacy Policy

1. Who we are

Qualtrailers (Pty) Ltd ("Qualtrailers", "we", "us", "our") is a South African company that manufactures and supplies mobile food trailers, portable toilets, cargo trailers, and refrigerated mobile equipment. Our registered offices are at 45 Rivonia Road, Sandton, Johannesburg, 2196, South Africa.

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law.

2. Information we collect

When you use our website or place an order, we may collect:

• Contact information: name, email address, phone number
• Billing and shipping address
• Order details: products purchased, quantities, prices
• Communications: messages sent to us via contact form, email, or WhatsApp
• Usage data: pages visited, search queries, browser type, IP address (via analytics tools)

We do not collect or store credit card or banking credentials. All EFT payments are made directly by you to our bank account — we only receive payment confirmation.

3. How we use your information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and delivery updates by email
• Respond to enquiries and provide customer support
• Verify EFT payments and allocate them to your order
• Improve our website and product catalogue
• Send promotional communications — only with your consent, and you can unsubscribe at any time

4. Sharing your information

We do not sell your personal information. We may share it with:

• Delivery partners — only the information needed to complete delivery (name, address, contact number)
• Email service providers — to send transactional emails (order confirmations)
• Analytics platforms — anonymised usage data to improve our services
• Legal authorities — if required by law or court order

5. Data retention

We retain your order information for 5 years for accounting and legal purposes. Contact enquiry data is retained for 12 months. You may request deletion of your data at any time (subject to legal retention requirements) by emailing us.

6. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site. These include functional cookies (necessary for the site to work), and analytics cookies (to measure traffic). You can disable cookies in your browser settings, though some features of the site may not function correctly.

7. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention obligations)
• Object to the processing of your data for marketing purposes
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us at sales@qualtrailers.co.za.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. Our website is served over HTTPS. No internet transmission is completely secure, but we do our best to protect your data.

9. Third-party links

Our website may contain links to third-party websites (e.g. WhatsApp, social media). We are not responsible for the privacy practices of those sites. Please read their privacy policies before sharing personal information with them.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact us

For any privacy-related questions or requests, contact us at: